Archive for December, 2009

More Isn’t Always Better

One of the biggest lessons you learn as a product manager and/or business owner is that adding more functionality to your product or service doesn’t always make it better. If it’s not directly improving the customer experience, building your traffic, or most importantly, bringing additional revenue in the door, you need to take a step back and ask why you’re building it.

Tech Support is Now a Holiday Tradition

Doing tech support for friends and family when I visit home is now a standard holiday tradition. Just like turkey on Thanksgiving, grilling on the 4th of July, or watching “A Christmas Story” in December, tech support will be a part of my holiday visits.

 

© 2009 – 2010 Scott Manley