Social CRM is a major game changer in two ways:
1. It makes your entire team publicly accountable
2. How your company handles issues and tickets via social media will be either the best or worst thing your marketing team could ever hope for
This is actually a re-post of an article I did for our FYIndOut blog but I’ve had enough people ask me about it that I thought I should share it here as well.
Over the last few months I’ve attended the various, great professional networking events that Chicago has to offer; everything from Small Business Round [...]
Interesting post on Silicon Alley Insider today, titled “Users Love Microsoft, Yahoo Search — When It’s Branded With A Google Logo”. The post goes on to discuss how Google does internal tests where it put its logo and treatment on another engine’s search results. In the tests, “users still prefer the results with the Google [...]
